These Online Shopping Terms and Conditions (“Terms”) apply to all purchases made through the Air Diffusion Australia website. By placing an order, you agree to be bound by these Terms, in addition to our general Terms and Conditions and Privacy Policy.
1. Product Information
- All items listed on our website are GST inclusive, in accordance with the Goods and Services Tax Act 1999 (“GST Act”).
- Prices are subject to change without prior notice. While we strive to ensure accuracy, we cannot guarantee that all product information and pricing is error-free.
- If you have any concerns or queries about products or information on this website, please contact us.
- We have made every effort to display product colours and images accurately. However, we cannot guarantee that your device’s display will reflect colours precisely.
2. Pricing and Payment
- All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
- We accept payment via approved methods listed at checkout.
- For B2B customers with approved accounts, invoicing terms may apply as agreed in writing.
3. Order Acceptance and Cancellation
Your order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
- Orders may be cancelled due to stock availability, pricing errors, or suspected fraudulent activity.
- If your order is cancelled, you will be notified and refunded in full.
4. Shipping and Delivery
- We deliver Australia-wide. Shipping costs and estimated delivery times are provided at checkout.
- Delivery times are estimates only and may vary due to external factors.
- Risk of loss or damage passes to you upon delivery.
- For B2B bulk orders, freight arrangements may be negotiated separately.
- If a product cannot be supplied within the stated delivery timeframe, we will contact you within 2 business days to advise revised delivery times or refund options.
5. Returns Policy
Air Diffusion Australia is committed to providing exceptional customer service. Our returns policy includes:
- Change of Mind: Goods may be returned for a refund minus 15% to cover restocking and payment fees. You must notify us within 14 business days of receiving the order and goods must be returned in their original condition.
- Faulty or Incorrect Goods: If you believe a product is faulty, not as described, or incorrect, notify us within 14 business days. If the claim is proven, we may rectify the issue or offer a full refund at our discretion.
- Electrical Items: Must be installed by a qualified professional. For returns, provide an invoice or certificate of compliance from a licensed installer detailing the work and parts replaced.
- Refunds: Approved refunds will be processed using the original payment method within 5 working days.
To initiate a return or report an issue, contact us at: 📧 shop@airdiffusion.com.au 📞 (08) 8307 2300
6. Warranty
- All parts sold carry a 12-month manufacturer’s warranty.
- These products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
7. B2B Account Terms
For business customers with approved accounts:
- Credit terms and limits are subject to approval and review.
- Late payments may incur interest or result in account suspension.
- Bulk orders, custom products, and special pricing agreements are subject to separate terms.
8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store. You are responsible for maintaining the confidentiality of your account credentials.
9. Personal Information
We take reasonable steps to ensure that your personal information is secure, accurate, and up-to-date. While we respect the confidentiality of your data, we are not liable for unauthorised access. You are responsible for maintaining the confidentiality of any passwords used.