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Online Shopping Terms & Conditions


GST refers to Goods and Services Tax under the Goods and Services Act 1999 (“GST Act”). All items listed on our website are GST inclusive.

Prices are subject to change without prior notice. While we do our best to ensure that this website is free from errors, we cannot guarantee that all information and pricing is accurate. Please contact us if you have any concerns or queries relating to products or information on this website.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.


All our parts are genuine manufacturers' parts and carry the manufacturers' 12 month warranty.  They come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.


Air Diffusion Agencies are committed to providing exceptional customer service. Below is a summary of our returns policy.

If a product cannot be supplied in the stated delivery timeframe, we will contact you within 2 business days to advise revised delivery times or refund options.

Goods may be returned for a refund minus 15% to cover restocking and payment fees. You must advise us within 14 business days of the order being received if this is your intention.

Products returned without our prior written approval may at our absolute discretion be returned to you or stored at your expense without prejudice to any rights or remedies that we have.

In the event that you claim the product delivered is faulty, not in accordance with your order or does not agree with the description or quantity of the goods invoiced, you must advise us within 14 business days of the order being received. If such a claim is proven, we may rectify any fault or provide you with a full refund at our absolute discretion. In the event that we require the goods to be returned, we will advise the method of return at our expense.

All electrical items must be fitted by a person qualified to carry out the electrical repairs. Before an electrical item that has been installed will be considered for return, we must be provided with an invoice or a copy of an electrical certificate of compliance from a properly qualified installer detailing the work that has been carried out and listing the parts replaced.

Any refund will be paid by the same payment method used for the original order within 5 working days of the refund being agreed.

To contact us about a problem with your order, either email or call us on (08) 8307 2300.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.


We do our best to take all reasonable steps to ensure that the personal information we hold about you is kept secure, accurate and up-to-date. We respect the confidentiality of any personal information held by us. Unfortunately, however, we will not be responsible for events which may arise from unauthorised access to your personal information. To assist in preventing unauthorised access it is important for you to maintain the confidentiality of any password(s) used.


Should you have other questions or concerns about these Terms and Conditions please contact us at