Frequently Asked Questions

1. How long does delivery take?

2. How much is does delivery cost?

3. Can I pick up my order to save on postage?

4. What forms of payment do you accept?

5. I want to replace my filter pads on my Evaporative unit but I don’t know my units model number?

6. I have found a cheaper cost elsewhere for a product, will you match it?

7. What is your refund policy?

8. What sort of warranty does your products have?


1. How long does delivery take?

We carry most commonly ordered items in stock. Items in stock will be shipped within 1-2 business days. If an item is not in stock we will contact you within 2 business days to advise delivery time (usually this will be between 5-10 business days) if you are not happy with the revised delivery time you may request a refund.

You will be provided with a tracking number once the item(s) have been shipped.

2. How much is does delivery cost?

The cost of delivery depend on a number of factors including the area you live, and the size/weight of the item(s) you have ordered. In most cases our system will generate a shipping cost at checkout after you have entered your shipping details.

If you feel that our system has incorrectly calculated your shipping cost please contact us at shop@airdiffusion.com.au with details of the product(s) you are after and your postcode and we will follow up.

3. Can I pick up my order to save on postage?

You are welcome to pick up your order at any of our Air Diffusion stores. Click here for store locations.

4. What forms of payment do you accept?

The website accepts payment through Paypal and Credit Card.

At the end of the checkout process you will be directed to Paypal. On the Paypal screen you can either login and pay with a paypal account or select the option to ‘Pay with a Card’  and then select your card type payment-types.png.

paypal login

5. I want to replace my filter pads on my Evaporative unit but I don’t know my units model number?

In most cases the model number of your unit will be written on the paperwork you received when the air conditioner was installed, or stamped on a badge attached to the unit itself.

If you can’t find your model number, just contact us with the filter pad measurements (height, width and thickness) and we will help you find the right pads for your unit.

6. I have found a cheaper cost elsewhere for a product, will you match it?

We will always try to price match any product that you find cheaper elsewhere. Simply send us an email at shop@airdiffusion.com.au with the details of the product you are after, and the price you have seen it for.

7. What is your refund policy?

Air Diffusion Agencies are committed to providing exceptional customer service. Below is a summary of our returns policy.

Goods may be returned if they are wrongly supplied, are defective, faulty or not in accordance with website description. You must advise us within 14 business days of the order being received if this is the case.

All electrical items must be fitted by a person qualified to carry out the electrical repairs. Before an electrical item that has been installed will be considered for return, we must be provided with an invoice or a copy of an electrical certificate of compliance from a properly qualified installer detailing the work that has been carried out and listing the parts replaced.

8. What sort of warranty does your products have?

All our parts are genuine manufacturers' parts and carry the manufacturers' 12 month warranty. Details of items that have a warranty beyond 12 Months are available on the relevant product pages. For example the Seeley Tornado Pump comes with a 5 year warranty.